What is telephone etiquette explain with examples?

Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

What are the 7 telephone ethics tips?

This article outlines seven fundamentals of professional phone etiquette your employees need to practice.Answer Calls Promptly. Your Attitude Determines Your Customers Altitude. Create a Personal Connection. Speak Clearly and Professionally. Active Listening is Everything. Be Helpful. Proper Ending.Sep 17, 2019

What is proper telephone etiquette in the workplace?

Always answer a phone by saying “good morning or “hello. Always introduce yourself politely by stating your name or the company you are representing. Use the right words and as much as possible avoid using unnecessary and informal terms or words.

What are the dos and dont of phone etiquette?

Do not call a customer or clients home before 8:00AM or after 9:00PM, unless you have prior permission to do so. Dont forget to return the call as you promised. Never answer the phone if you are drinking, eating or chewing gum. Dont give your clients and prospected customers the hunch that they are rushed.

What is the correct way to answer the phone?

#2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.

How do you politely answer a phone call?

How to Answer the Phone PolitelyPick up after 2 or 3 rings. Prepare a professional greeting. Identify yourself and your organization. Nicely ask whos calling if you dont know. Speak directly into the mouthpiece. Avoid using slang or profane language.Dec 11, 2020

How do you talk on the phone conversation?

2:546:39How to start a phone conversation in English - YouTubeYouTube

What should I say when I pick up the phone?

Greeting. When you pick up the phone, begin by offering your greeting of choice. Hello is always a polite option, as is Good Morning or Good Afternoon. Confirm who you are (This is Amanda) and the identity of the person calling (To whom am I speaking?) so that all parties begin the call on the same page.