Is online chatting important?

Texting, chatting and online messaging can be used for much more than simply communicating with your friends. Online communication can help young people build and develop social skills and gives them a platform to share their skills and help each other out.

Why is Live Chat important?

Live chat is well suited to providing customer support. You can solve customers problems faster and improve customer satisfaction. Your customers receive a response much faster than they would through email or support tickets that can take hours or even days.

What are the disadvantages of online chat?

The lack of physical cues in online forums may lead to miscommunication. Without facial expressions and gestures or the ability to retract immediately, theres a big risk of misunderstanding. This can be a problem. There is not much room for wit and whimsy, humour and satire in the forum environment.