How do I speak to a human at DPD?

If you want to speak to a human at DPD about your delivery, then call the DPD connection number on 0121 275 0500. The contact number for DPD is available directly from their website at no or lower cost. Calls cost 7p per minute plus your standard network charge.

Does DPD always message before delivery?

DPD will send delivery updates by text. Youll get a text: the day before the delivery, including tracking information and an the option to rearrange. on the morning of the delivery - youll get a one-hour scheduled delivery time (e.g. between 12.24 and 13.24) and the name of the DPD driver.

What happens if you miss DPD delivery?

If you dont call DPD, theyll try to deliver your order on the next working day. If youre not there again, itll try again for a third time on the next working day after that. If you still werent able to receive your order after the third attempt, DPD will hold on to it for seven days.

Why is my DPD parcel going back to sender?

If you are the sender, there is a possibility that the recipient may refuse to accept the package. This could happen either because the person was not notified about the delivery, or because the packaging was damaged. Then, the parcel will be returned to the sender, on the request of the receiver.

Do DPD always give you a time slot?

Thanks to our industry-leading Predict service, we provide parcel recipients with a one hour delivery window, notified by SMS and email, so they dont have to wait in all day. Whats more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot.

What is the latest time DPD can deliver?

This depends on which DPD service is available in your area. All deliveries will be delivered by DPD - itll arrive between 7.30am and 7.30pm.

Why is my parcel being held?

Reasons for your parcel to be held in customs include: Physical inspection - Normally, your paperwork is inspected, and your parcel cleared. Customs backlog - Sometimes if customs are busy, clearance gets delayed and parcels are queued awaiting clearance.

Does DPD charge for re delivery?

The scam entails sending a text that claims that DPD attempted to deliver a package to you, but was unable - and there therefore is an outstanding fee to pay for arranging a redelivery.

Does DPD return to sender?

Return to sender. Returning a parcel via DPD is very easy. You can use an online Return my parcel returns portal , create a returns label for your customer or have the parcel collected. You can, of course, use our extensive European Pickup parcelshop network. The choice is yours!

Can you refuse a parcel DPD?

You dont have to accept the delivery or any package that you either did not request it or you dont want it. You can refuse the delivery in person when the courier arrives at your address or have someone else do it on your behalf.

How long does it take for DPD to receive a parcel?

How long does DPD take to deliver? DPD delivery takes 1-2 working days for UK deliveries and as little as 2-4 working days for international destinations*, such as the USA. For UK delivery in 1-2 working days choose DPD PickUP and drop off your parcel at your nearest DPD PickUP shop.

How many times do DPD try to deliver?

How many attempts are made to deliver a parcel? The driver will make one delivery attempt. Youre not there? The driver will try to deliver your parcel to your neighbour or at a Pickup parcelshop, so that you may receive your parcel as soon as possible but not later than 7 days.

How do you check if a parcel is being held at customs?

Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.

How long will a DPD pickup shop hold my parcel?

7 days How long will my parcel stay in the store? Your parcel will stay in the store for up to 7 days, so you can collect at a time to suit yourself.

What does DPD Return to Sender mean?

Find a parcelshop. If you are sent a product that is faulty or not what you wanted, send it back by DPD.

Why is my parcel returned to sender DPD?

If you are the sender, there is a possibility that the recipient may refuse to accept the package. This could happen either because the person was not notified about the delivery, or because the packaging was damaged. Then, the parcel will be returned to the sender, on the request of the receiver.

Do DPD give you a time slot?

DPD has become the first parcel carrier to provide customers with a one hour window for their home deliveries. Shoppers who buy from retailers shipping with DPD can receive a free SMS or email giving them a precise one hour window in which the driver will arrive.

Is DPD better than Hermes?

Unlike both Royal Mail and Hermes, DPD is often a better fit for businesses shipping higher value and/or larger parcels/consignments. DPD pride themselves on their time-critical service, so it may be an ideal option if you are offering your customers a range of delivery options and specific time slots.