Question: How do you handle a deaf customer?

How do deaf people call customer support?

Persons who are deaf or hard of hearing can use the ASL Consumer Support Line by calling 844-4-FCC-ASL (844-432-2275).

How do you communicate with a deaf client?

Speak clearly and at a normal pace; do not yell or over-enunciate. Look directly at the individual while speaking. Do not cover your mouth or look around while speaking. Avoid standing in front of a light source, which can make it difficult to see your face clearly.

What happens if you dial 711?

Typically, a person with hearing and speech disabilities will dial 711 to contact a TRS communications assistant, who will facilitate the call with the other party. The caller will use a text input device to give the assistant the number he or she wants to call.

How do Deaf communicate by phone?

A person who is deaf, hard of hearing or speech-impaired can communicate by telephone. By using a TTY, a device that consists of a keyboard and display screen, with the telephone handset placed on top of the TTY or a direct phone line connected to the TTY.

How do Deaf people call businesses?

Telecommunications Relay Service allows persons with hearing or speech disabilities to place and receive telephone calls.

How can I call someone who is deaf?

The National Association for the Deaf, for example, is OK with the use of hard of hearing, while the Hearing Loss Association of America recommends people with hearing loss.

How can I call a deaf person?

A person who is deaf, hard of hearing or speech-impaired can communicate by telephone. By using a TTY, a device that consists of a keyboard and display screen, with the telephone handset placed on top of the TTY or a direct phone line connected to the TTY.

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